Team Leader - Reception

Team Leader wanted – The Fitness Portal Tawa.

Step into a leadership role at one of Wellington’s most community-driven gyms!

Are you a natural leader with a passion for fitness, people, and creating incredible experiences? The Fitness Portal is on the lookout for an energetic, organised and motivated Team Leader to join our crew and help us keep the good vibes rolling across our Tawa and Petone locations!

This is a part-time role, working a minimum of 20 hours per week, with the potential for more hours as the role grows. Some weekend work is required.

The Role: You’ll be the heartbeat of our reception team, supporting the day-to-day operations of the gym, ensuring everything runs smoothly, and delivering the best member experience from the moment someone walks through our doors. You’ll work closely with the Operations Manager and Director to support business growth, lead the reception crew, and make sure our community feels like family.

Key Responsibilities:

• Lead and support our reception team to deliver outstanding customer service

• Manage reception emails, daily reports and follow all opening/closing procedures

• Grow the membership database and follow up with prospective members

• Assist with current promotions and community engagement

• Handle membership queries, payments, and debtor follow-up

• Support sales initiatives and help clients with product and membership decisions

• Keep our club clean, tidy and running like a well-oiled machine

• Be a friendly face and ambassador of the brand, always!

You’ll need to bring:

• A high-energy, passionate, and supportive attitude

• Excellent communication and time management skills

• Strong leadership experience (bonus if it’s in the fitness industry!)

• Confidence in Microsoft Office and Google Drive

• The ability to work under pressure and take initiative

• A valid First Aid Certificate (or be willing to get one, at our cost!)

What’s in it for you?

• A supportive and fun team culture

• Opportunities for personal and professional development

• Free gym membership

• Be part of a locally owned and operated business that values community

Sound like your kind of gig? Apply now with your CV and a quick note telling us why you’re the perfect fit. Based in Tawa, Wellington | Minimum 20 hours/week | Ready to start July 2025

Let’s build something epic together!

Added 23 June 2025